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NRF 2025 Key Takeaways
Adam Kaplan
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We attended NRF 2025 in NYC.
Our team learned that “Friends don’t let friends eat $1 pizza”. This is about as true a statement as you will ever find. Listed below are the key learnings from the show. If you want more details, I would recommend that you simply load these topics into your AI bot and ask it this statement: "Please provide me a two line overview of each of these topics." It works like a charm.
Customers are seeking out a seamless experience.
Customer-centricity
CRM personalization
The gaming of retail
Integrated delivery
Kiosks
Leveraging location targeting
Personalization, personalization
AI in self checkout
AI in retail personalization
AI powered customer service
AI in data – predictive analytics and demand forecasting