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Adam's Corner

  • Does an Orchestra Need the Oboe

    by Adam Kaplan
    For most pieces, for most audiences, most of the time, you wouldn’t miss it if it were gone. But take away one more instrument, and then another, a...

  • The Moral Peril of Meritocracy

    by Adam Kaplan
    Our individualistic culture inflames the ego and numbs the spirit. Failure teaches us who we are.  I wanted to share an article which encourages s...

  • The Gap Between ‘Have To’ and ‘Get To’

    by Adam Kaplan
    Deadlines work. They work because they focus the mind and create urgency. They work to get us to file our taxes or finish an assignment. They’re an...

  • Reviewing the Chargeback Time Limit for Cardholders & Merchants

    by Adam Kaplan
    The chargeback time limit refers to the specific time window allowed for parties to respond to each phase of a chargeback dispute. Cardholders, ban...

  • Duration Plus Intensity Drives Results

    by Adam Kaplan
    I was in a spin class the other day, and the instructor said, "Duration plus intensity drives results." Well, that is definitely true on the spin b...

  • Sales Tips Using Submarine Metaphor

    by Adam Kaplan
      This diagram hangs in my office as a solid representation of the sales process. Using the imagery of a submarine to communicate the concept of ...

  • Learnings from SouthEast Acquirers Association 2019

    by Adam Kaplan
    What did you miss (at the SouthEast Acquirers Association Show)? If I saw you at the SEAA show in Atlanta last week, well it was great to see you...