About Us
WHO WE ARE
DCCSupply: Your Payment Hardware Lifecycle Partner
Keeping payment hardware performing at its best takes more than buying devices. It takes planning, protection, and ongoing support. DCCSupply helps you source, configure, deploy, support, and redeploy payment hardware with less friction and less risk.
We serve merchants, ISOs, ISVs, resellers, and payment processors across North America with same-day shipping, in-house repairs, full deployment services, and the DCCStands line of custom payment device mounts. Founded in 2007 in Chicago's North Shore, we’ve grown to 42 full-time employees and earned seven Inc. 5000 rankings in nine years.
Supporting Every Stage of the Hardware Lifecycle
- New & Refurb Terminals & POS Systems: Terminals, PIN pads, and POS systems from PAX, Ingenico, Verifone, Dejavoo, Nexgo, SUNMI, Castles, and other leading manufacturers
- Protection Plan: Extended coverage beyond the first year to minimize downtime and unexpected repair costs
- Repairs: A certified in-house repair facility that diagnoses, tests, and cleans devices to restore peak performance, with 5 to 7 day turnaround and just an $8 testing fee if a unit can’t be repaired
- Rentals: Reliable short-term devices for pop-ups, events, or testing before you buy
- Warehousing & Deployment: Personal Inventory Group (PIG) services with secure warehouse storage, Custom Kitting built to your exact specifications, and direct-to-merchant fulfillment, averaging a 4-hour turnaround with 99.5% on-time shipping
- Configuration & Packaging: Devices configured to your requirements and securely packaged for safe delivery from our warehouse to your destination
- Tech Deployment Services: Expert technicians handle terminal downloads and setup, so every device is ready to use before it reaches your merchant
- Certified Key Injection Facility: More than 100 encryptions available, injected in our PCI-compliant, P2PE-certified facility
- Return/RMA Management: Easy, seamless returns through our RMA facility
- Accessories: DCCStands mounts backed by a Limited Lifetime Warranty, plus carrying cases, spill covers, screen protectors, thermal paper, and more
What Makes Us Different
- Same-day shipping on most orders placed by 2 PM CT, critical for urgent terminal deployments
- One partner for the full lifecycle, so you’re not juggling separate vendors for hardware, encryption, deployment, mounts, and repairs
- Purpose-built DCCStands, designed in-house specifically for payment devices
- Bilingual support in English and Spanish, 9 AM to 5 PM CT, at 847-266-1220
We’ve been recognized on the Inc. 5000 list seven times in nine years, most recently in 2025. Our customers include payment processors, ISOs, ISVs, merchants, and resellers who need reliable equipment and fast turnaround.
FREQUENTLY ASKED QUESTIONS
What does “Payment Hardware Lifecycle Partner” mean?
It means we support your devices from start to finish. We supply new and refurbished terminals and POS, configure, encrypt, and package them, store and deploy them, protect them with Protection Plans and accessories, repair them when needed, and manage returns. Instead of juggling multiple vendors, you work with one team that knows your equipment at every stage.
Where is DCCSupply located?
Our headquarters and warehouse are at 720 Anthony Trail, Northbrook, IL 60062. We ship nationwide and offer in-store pickup for local customers. Business hours are 9 AM to 5 PM CT, Monday through Friday.
How fast can you ship equipment?
Most orders placed by 2 PM CT ship the same day. We offer standard ground, expedited, and overnight shipping. Our proximity to major carriers in the Chicago area enables fast transit times across the continental US.
Do you sell only to businesses or also to individuals?
We sell to payment processors, ISOs, ISVs, merchants, resellers, and individual business owners. You don’t need a merchant account to buy from us, but you should confirm that your processor supports the device you’re purchasing.
What’s included in your repair service?
Our certified in-house repair facility handles cleaning, part replacement, painting, and functional testing. Standard turnaround is 5 to 7 days, with rush service available. If a terminal can’t be repaired, you pay only an $8 testing fee. Extended warranties ($35.99) cover the unit and power supply, with overnight replacement shipping.
Can I rent equipment?
Yes. Our rental program provides reliable devices for short-term needs like pop-ups and events, and lets you test a terminal before committing to a purchase. Contact our sales team at 847-266-1220 or sales@dccsupply.com for rental terms and availability.
What is DCCSupply’s Warehousing & Deployment program (PIG)?
Our Personal Inventory Group (PIG) is a complete storage, configuration, and fulfillment solution for ISOs, ISVs, resellers, and multi-location merchants managing hardware at scale. We store your equipment (free for devices purchased through DCCSupply), configure and encrypt it in our PCI-compliant, P2PE-certified key injection facility, test every device, apply custom labeling, kit it with accessories, and ship it directly to the merchant or location. Live inventory and serial-number tracking are available anytime through our Customer Center. Average deployment time is 4 hours, with 99.5% on-time shipping.
What is Custom Kitting, and how does it work?
Custom Kitting is part of our Warehousing & Deployment services. We assemble complete, ready-to-use kits built to each customer’s exact specifications, with devices, stands, cables, and accessories packaged together and programmed before they leave our warehouse. ISOs, agents, and merchants can deploy faster with less on-site setup.
What makes DCCStands different from other terminal stands?
DCCStands is our proprietary line of payment device stands, designed in-house by founder Adam Kaplan. Options include swivel stands, drive-thru poles, VESA mounts, wall mounts, and freestanding stands, with features like left/right mounting flexibility and smooth 360-degree rotation. Built from powder-coated steel specifically for payment terminals, DCCStands include the cable management and stability features merchants need, and they’re backed by a Limited Lifetime Warranty.
How many times has DCCSupply been on the Inc. 5000?
Seven times in nine years, most recently in August 2025. This recognition reflects our consistent growth and our focus on innovations like DCCStands and deployment services that simplify payment hardware management.
Do you offer support in languages other than English?
Yes. Our team includes Spanish-speaking staff. Call 847-266-1220 between 9 AM and 5 PM CT and we can assist in English or Spanish.