Shipping Policy & Support

Shipping policy

Same-Day Shipping on Most Orders

DCCSupply ships credit card terminals, PIN pads, POS systems, and accessories from our Northbrook, Illinois facility. Orders with new products received by 2pm Central Time typically ship the same business day via FedEx or UPS.

What affects your shipping timeline:

  • Product type: New equipment ships faster than refurbished units
  • Order complexity: Standard orders ship same day; encryption, customization, or software loads add 1 business day
  • Order time: Orders before 2pm CT ship same day; after 2pm ship next business day
  • Weekends/holidays: Orders received Saturday-Sunday ship Monday

Need it faster? Call us at 847-266-1220 before 2pm Central to confirm same-day shipping availability for urgent orders.

Frequently Asked Questions:

What shipping carriers does DCCS use?

We ship via FedEx and UPS from our Northbrook, Illinois warehouse. You'll receive tracking information via email as soon as your order ships. Most orders to the continental US arrive within 2-5 business days with standard ground shipping. Overnight and 2-day expedited options are available at checkout.

Do you offer same-day shipping?

Yes. Orders containing only new products, received by 2pm Central Time, typically ship the same business day. Orders with refurbished equipment are not guaranteed same-day shipping. Orders requiring encryption, software loads, or customization ship the next business day. Call 847-266-1220 before 2pm to confirm same-day availability for urgent orders.

What happens if I order after 2pm Central Time?

Orders received after 2pm Central Time typically ship the next business day. If you have an urgent need and order after 2pm, call us at 847-266-1220 to confirm whether we can still ship your order same day. We'll do our best to accommodate rush requests.

Do weekend orders ship the same day?

No. Orders received on Saturday, Sunday, or major holidays ship on the next business day (typically Monday). If you purchase overnight shipping on Saturday, your order ships Monday and arrives Tuesday. We adjust overnight shipping charges if you were incorrectly charged Saturday-to-Sunday overnight fees.

How long does shipping take for orders with encryption or customization?

Orders requiring terminal encryption, application loads, or customization typically ship the next business day after we receive your order (if received before 2pm Central). These services require additional processing time. For deployment projects with multiple units, contact us at 847-266-1220 to discuss timeline expectations.

Do you ship internationally?

Contact us at 847-266-1220 or sales@dccsupply.com to discuss international shipping options. International orders may require additional processing time for customs documentation and may be subject to duties, taxes, and longer delivery timeframes depending on destination country.

How do I track my order?

You'll receive an email with FedEx or UPS tracking information as soon as your order ships. You can also log into your DCCS account to view real-time shipping status and tracking numbers for all your orders.

What if I need to change my shipping address after ordering?

Contact us immediately at 847-266-1220 or sales@dccsupply.com if you need to change your shipping address. If your order hasn't shipped yet, we can update the address. Once the carrier picks up your package, address changes must be made directly through FedEx or UPS, which may incur additional fees.

Customer Support

  • Phone: 847-266-1220 (9am-5pm CST)
  • Email: sales@dccsupply.com
  • Spanish language support available (Hablamos Español)
  • Technical support for setup and troubleshooting

Warranty & Returns: