Protection Plan / Warranty Promise 2026
DCCSupply Protection Plan / Warranty Promise 2026
At DCCSupply, we are committed to keeping your payment devices running reliably. Every eligible product includes a standard warranty, with optional Protection Plans and Quick Swap programs available to extend coverage and minimize downtime.
Standard Warranty
(Included With Purchase)
All eligible equipment includes a One-Year Standard Warranty unless otherwise noted.
Covered Products
This warranty applies to new and refurbished:
• Terminals
• PIN Pads
• Printers
• Carrying Cases
• Spill Covers
• Third-party stands from Havis, ENS, Tailwind, SpacePole, and Vault
DCCStands brand stands are covered separately under a Limited Lifetime Warranty.
Warranty Coverage
The standard warranty covers defects in materials and workmanship for 12 months from the date of purchase.
During this period, DCCSupply will repair or replace a defective unit or power supply at no charge for parts and labor.
Shipping Terms
First 30 Days
DCCSupply pays shipping both ways.
After 30 Days
Customer pays shipping and insurance to DCCSupply.
DCCSupply pays ground shipping for the return shipment.
All warranty replacements are shipped via UPS Ground.
Programming Coverage
Terminal re-encryptions, UPP loads, and Datacap loads are included for the first 6 months.
After 6 months, reprogramming costs are the responsibility of the buyer.
Coverage Limitations
Total liability is limited to the original product cost.
Devices must be plugged into a surge protector. Payment terminals are computer devices and should always be protected from power surges.
What Is Not Covered
The standard warranty and Protection Plan do not cover damage or failure resulting from:
• Electrical surge or power irregularities
• Willful misconduct, abuse, neglect, or improper use
• Physical damage including dropping, crushing, or impact
• Liquid damage or submersion in water
• Unauthorized modifications or repairs
• Loss or theft
Limited Lifetime Warranty
(DCCStands Brand Only)
All DCCStands brand stands are backed by a Limited Lifetime Warranty covering defects in materials and workmanship for the life of the product.
This warranty does not cover damage caused by misuse, abuse, modification, improper installation, or accidental damage.
Protection Plan
(Extended Coverage)
The Protection Plan extends coverage beyond the standard one-year warranty.
Eligibility
Protection Plans apply to:
• Terminals
• PIN Pads
• Printers
Protection Plans must be purchased within 21 days of the original product purchase unless otherwise stated.
Protection Plan Coverage
Coverage begins on the date of purchase.
After the Manufacturer Warranty Ends
• Malfunctions or operational failures caused by defects in materials or workmanship
Covered devices are repaired or replaced by DCCSupply and returned via UPS Ground.
Note: The Protection Plan for terminals and PIN pads does not cover accidental damage, including drops, spills, cracked screens, or liquid exposure.
Protection Plan Pricing
(Terminals and PIN Pads)
1-Year: Included
2-Year: $25 Non-Wireless | $50 Wireless
3-Year: $60 Non-Wireless | $115 Wireless
Printer Protection Plan
(Printer-Specific Coverage)
Printers have additional protection available that includes accidental damage.
Coverage
Coverage begins on the date of purchase.
From Day One
• Drops, spills, and accidental damage from normal use
After the Manufacturer Warranty Ends
• Malfunctions or defects in materials or workmanship
Covered printers are repaired or replaced by DCCSupply and returned via UPS Ground, unless otherwise stated.
Printer Protection Plan Pricing
1-Year: Included
2-Year: $129
3-Year: $160
Quick Swap Program
(Next-Business-Day Replacement)
Quick Swap minimizes downtime by shipping a replacement device before the defective unit is returned.
Coverage begins on the date of purchase.
DCCSupply administers all Quick Swap replacements and pays shipping both ways.
Quick Swap Pricing
(Terminals and PIN Pads)
1-Year
$75 Non-Wireless
$125 Wireless
2-Year
$115 Non-Wireless
$165 Wireless
3-Year
$155 Non-Wireless
$205 Wireless
Printer Quick Swap
(Printer-Specific Replacement Program)
Printer Quick Swap provides next-business-day replacement shipping after service approval.
Coverage
• Replacement printer ships the next business day
• Defective printer must be returned to DCCSupply
• Shipping is covered both ways
Support Hours
Monday–Friday
9:00 AM to 5:00 PM Eastern Time
Claims may require troubleshooting or approval prior to replacement.
Printer Quick Swap Pricing
1-Year: $75
2-Year: $179
3-Year: $259
Exclusions
Printer Quick Swap does not cover:
• Electrical surge damage
• Willful misconduct, abuse, neglect, or improper use
• Unauthorized modification or repair
DCCSupply’s total liability is limited to the original product cost.
Protection Plan / Warranty Comparison
Coverage Comparison Table
| Feature | Standard Warranty (Included) | Protection Plan | Quick Swap | Printer Protection Plan | DCCStands Lifetime Warranty |
|---|---|---|---|---|---|
| Included with purchase | Yes | No (add-on) | No (add-on) | No (add-on) | Yes (DCCStands only) |
| Coverage starts | Date of purchase | Date of purchase | Date of purchase | Date of purchase | Date of purchase |
| Length of coverage | 1 Year | Extends beyond 1 year | 1–3 Years | 1–3 Years | Lifetime |
| Defects / workmanship | Yes | Yes (after manufacturer warranty) | Yes | Yes | Yes |
| Accidental damage (drops, spills) | No | No | No | Yes (Printers only) | No |
| Programming included | 6 months | No | No | No | N/A |
| Repair or replacement | Yes | Yes | Replacement | Yes | Yes |
| Replacement shipped before return | No | No | Yes | No | No |
| Shipping covered | First 30 days both ways | Ground return | Both ways covered | Ground return | N/A |
| Goal | Fix defects | Extend coverage | Minimize downtime | Protect printers incl. accidents | Protect DCCStands |
“Which One Do I Need?”
| If you want… | Choose… |
|---|---|
| Coverage included with purchase | Standard Warranty |
| Longer coverage | Protection Plan |
| Fast replacement to avoid downtime | Quick Swap |
| Protection from drops/spills (printers only) | Printer Protection Plan |
| Coverage for DCCStands mounts | Limited Lifetime Warranty |
FAQ Section
Warranty & Protection Plan FAQs
What is included with every purchase?
Every eligible device includes a 1-Year Standard Warranty covering defects in materials and workmanship.
What does the Protection Plan do?
The Protection Plan extends your coverage beyond the standard warranty and covers mechanical or operational failures due to defects after the manufacturer warranty ends.
Does the Protection Plan cover accidental damage?
No. Accidental damage (drops, spills, cracked screens, liquid damage) is not covered for terminals or PIN pads. However, printer Protection Plans do include accidental damage coverage.
What is Quick Swap?
Quick Swap is a next-business-day replacement program. If your device fails, we ship a replacement before you return the defective unit to minimize downtime.
When should I choose Quick Swap?
Quick Swap is recommended for businesses that cannot afford downtime, such as retail stores, restaurants, and field service businesses.
Who pays shipping on warranty repairs?
• First 30 days: DCCSupply pays shipping both ways
• After 30 days: Customer pays shipping to DCCSupply, DCCSupply pays return ground shipping
• Quick Swap: DCCSupply pays shipping both ways
Is programming included under warranty?
Programming (re-encryption, UPP loads, Datacap loads) is included for the first 6 months after purchase.
What is not covered?
The warranty and Protection Plans do not cover:
- Electrical surge damage
- Physical damage from drops or impact
- Liquid damage
- Abuse or improper use
- Unauthorized repairs
- Loss or theft
What is the DCCStands Lifetime Warranty?
All DCCStands brand stands include a Limited Lifetime Warranty covering defects in materials and workmanship for the life of the product.
Is there a limit to coverage?
Yes. Total liability is limited to the original cost of the product.