Warranty Promise

One Year Warranty - 2025

Included with all equipment is a One Year Warranty.
This one-year warranty applies to New and Refurbished Terminals, PIN Pads, Printers, Carrying cases, Spill Covers and Stands from Havis/ENS/Tailwind, SpacePole and Vault. Excludes DCCStands brand stands which have a new Limited Lifetime Warranty.

  • DCCSupply warranties this product against defects in materials for a period of 12 months after the date of purchase.
  • During this period, DCCSupply will repair or replace a defective unit and power supply without charge to the customer.
  • Within 30 days, DCCS will perform a swap at no charge to the customer. After that period, the customer must pay for transportation and insurance. 
  • The customer must send the defective product or part to DCCS.
    • DCCS will pay for shipping of any units within the first 30 days.
    • The customer will pay for all transportation and insurance charges for sending the unit to be repaired after 30 days.
    • DCCSupply will pay for shipping back to the customer. 
    • DCCS's total liability is limited to the original product cost.
  • DCCS is not responsible for loss due to damage caused by an electrical surge.
    • Electrical surge: This terminal is a computer.  Please plug this terminal in to a Power Surge Protector.
  • DCCS is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water.
  • We always pay for ground shipping back to you.
  • Terminal re-encryptions, UPP Loads, and Datacap are included in the warranty for the first 6 months. The cost to reprogram the device is the responsibility of the buyer.
  • Warrantied devices will be returned via UPS Ground.

Warranty Upgrades

If you would like to upgrade to a Standard 2-year Warranty or a Quick Swap Overnight 1-Year or 2-Year Warranty, you may do so within 21 days of your purchase date.  These other warranty options are listed below and are available by phone or online.

Standard 2-Year Warranty - $23.99
Extends our normal warranty to 2 years. 
We pay for ground shipping from you to us in the first 90 days.
You pay for shipping to us after 90 days.
We always pay for ground shipping back to you.

DCCSupply guarantees this product against defects in materials for a period of 2 years after the date of purchase.   During this period, DCCSupply will repair or replace a defective product or part without charge to the customer.  The customer will pay for all transportation and insurance charges for sending the unit to be repaired after 90 days.  DCCSupply's total liability is limited to the original product cost. DCCSupply is not responsible for loss due to damage caused by an electrical surge. DCCSupply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase.  Terminal re-programming, re-encryptions, UPP Loads, and DataCap Loads are included in the warranty.  Warrantied devices will be returned via UPS Ground.

Quick Swap Warranties for Terminals

Quick Swap 1-Year - $35.99 Non-Wireless / $75 Wireless

Boosts your shipping from ground to overnight.
We send you a terminal overnight first, then you send us your broken terminal.
We always pay for shipping both ways.

DCCSupply guarantees this product against defects in materials for a period of 1 year after the date of purchase. During this period, DCCSupply will repair or replace a defective product or part without charge to the customer. DCCSupply will send a replacement terminal, similar product, or part via overnight shipping.  DCCSupply's total liability is limited to the original product cost. DCCSupply is not responsible for loss due to damage caused by an electrical surge. DCCSupply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase.  Terminal re-programming, re-encryptions, UPP Loads, and DataCap Loads are included in the warranty.  Warranty swaps will be returned via UPS Overnight.

 Quick Swap 2-Year - $65.99 Non-Wireless / $115 Wireless
  
Extends your warranty to 2 years. 
Boosts your shipping from ground to overnight.
We send you a terminal overnight first, then you send us your broken terminal.
We always pay for shipping both ways.

DCCSupply guarantees this product against defects in materials for a period of 2 years after the date of purchase. During this period, DCCSupply will repair or replace a defective product or part without charge to the customer. DCCSupply will send a replacement terminal, similar product, or part via overnight shipping. DCCSupply's total liability is limited to the original product cost. DCCSupply is not responsible for loss due to damage caused by an electrical surge. DCCSupply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase.  Terminal re-programming, re-encryptions, UPP Loads, and DataCap Loads are included in the warranty.   Warranty swaps will be sent via UPS Overnight.