FAQ
General
DCCSupply offers DCCStands; our proprietary line of payment device stands designed in-house by founder Adam Kaplan. We offer swivel stands, drive-thru poles, VESA mounts, and freestanding options with features like left/right mounting flexibility and smooth 360-degree rotation. Unlike generic stands, ours are built specifically for payment terminals with cable management and stability features merchants need.
What makes us different:
- Same-day shipping on orders by 2pm CST (most items)—critical for urgent terminal deployments
- In-house refurbishing center offering 5-7 day turnaround on terminal repairs with $8 testing fee if unrepairable
- DCCStands custom line—payment device stands designed in-house with swivel/tilt, drive-thru poles, VESA mounts, and Limited Lifetime Warranty
- Full deployment services—encryption injection, terminal programming, PIG deployment with kitting and installation
- Rental program to test terminals before purchase commitment
- Bilingual support in English and Spanish (9am-5pm CST, 847-266-1220)
We stock new and refurbished terminals from PAX, Ingenico, Verifone, Dejavoo, Nexgo, Sunmi, Castles, and other manufacturers. Our Northbrook warehouse (720 Anthony Trail, Northbrook, IL 60062) ships nationwide with standard ground, expedited, and overnight options.
Yes, we do. DCCSupply is a certified Encryption Service Organization (ESO) and operates a PCI-validated P2PE-certified environment, providing the highest level of security for payment device encryption and key injection.
Our secure, dual-controlled encryption facility allows us to perform on-site key injection for all major POS terminals and PIN pads, helping protect sensitive cardholder data while ensuring full compliance with industry standards.
Supported Processors
We support encryption for virtually all major processors, including:
- First Data (Fiserv)
- Global Payments
- Heartland
- TSYS
- Worldpay
- Chase Paymentech
- Elavon
- And many more
- If you’re unsure which key you need, we recommend confirming with your processor or contacting our sales team for guidance.
Payment devices such as PIN pads must be securely loaded with an injection key in order to process debit PIN transactions and EBT payments. This process is commonly referred to as key injection or encryption.
- The correct key is provided by your processor or acquiring bank
- Some devices may already have key information labeled on the unit
- Our team ensures your devices are injected accurately and ready for deployment.
- PCI-validated P2PE security standards
- Faster turnaround times, including same-day service in many cases
- On-site, secure key injection facility (no third-party handling)
- Reduced risk and simplified compliance for your business
- Competitive pricing with no added complexity
- PCI-validated P2PE security standards
- Faster turnaround times, including same-day service in many cases
- On-site, secure key injection facility (no third-party handling)
- Reduced risk and simplified compliance for your business
- Competitive pricing with no added complexity
Yes. Please provide us with specific instructions and we would be happy to take care of it for you. We also provide blind shipping upon request.
No, you do not need a merchant account to purchase equipment fromDCCSupply. However, please verify that the bank or credit card processor you eventually choose will be able to support the equipment you are purchasing.
Yes, we do. DCCSupply provides in-house repair services for credit card terminals, PIN pads, and receipt printers from all major manufacturers, helping extend the life of your equipment and reduce replacement costs.
What does your repair service include?
Our standard repair service covers:
- Full diagnosis and testing
- Internal cleaning and refurbishment
- Component replacement (keypads, housings, buttons, ports, etc. as needed)
- Unlocking and reconfiguration
- Cosmetic touch-ups when applicable
- Secure handling and re-bagging for redeployment
All repaired components are backed by a 1-year warranty on repaired parts.
What devices do you repair?
We service a wide range of POS equipment, including:
- Credit Card Terminals: Verifone, Ingenico, PAX, Dejavoo, and more
- PIN Pads: Including Ingenico Lane series and PAX PIN pads
- Receipt Printers: Star Micronics, Epson, and other major brands
If you don’t see your device listed, just reach out—our team can confirm repair eligibility.
Turnaround time & process
- Typical turnaround time is approximately 10–15 business days
- If a device is not repairable or not cost-effective to fix, we will notify you before proceeding
- If unrepairable, only a small evaluation/testing fee may apply
Additional repair services
We also offer specialized repairs such as:
- EMV slot repair (available for select models like PAX S300 and similar devices)
- Re-encryption and reconfiguration services (if needed)
- Printer-specific repairs and maintenance
How do I send in a repair?
- Contact us to obtain an RA (Return Authorization) number before shipping
- Our team will guide you through the process and keep you updated with status reports throughout the repair
📞 Call 847-266-1220 to get started
Yes, we do. Feel free to give us a call or send us an e-mail for more information on bulk purchases.
At DCCSupply, every refurbished terminal undergoes a rigorous multi-step process to ensure top performance and reliability before it reaches our customers. This meticulous approach is what sets refurbished terminals apart from simply ‘used’ ones. Each unit is thoroughly tested, cleaned, repaired as needed, and then retested to meet our high-quality standards. While some terminals may have minor cosmetic imperfections, such as light scratches, these do not affect functionality in any way. We take great pride in delivering refurbished terminals that not only function flawlessly but also maintain a polished, professional appearance—ensuring our customers receive a product that looks and performs like new.
It is located on your invoice which is emailed to you once we have shipped your order.
Yes, We have a Buy Back Program: We will buy back your used equipment and give you credit on your next order. Simply fill out this form or call us for a quote!
Did you know that you can log into your account to check the status of your order? You will see in real-time when it ships and the tracking numbers. In addition you can leave reviews and feedback right there! Or feel free to call us at 847-266-1220.
You will need approval by a bank or credit card processor in order to start accepting credit cards, as well as confirmation that the bank or processor supports the device you wish to buy.
EMV, which stands for Europay, MasterCard, and Visa, is a global standard for inter-operation of integrated circuit cards (IC cards or"chip cards") and IC card capable point of sale (POS) terminals and automated teller machines (ATMs), for authenticating credit and debit card transactions.
In October 2015, the liability for counterfeit credit card transactions shifted to the merchant if they do not have the ability to accept chip card payments. For more information visit this link.
From the world's largest corporations to small Internet stores, compliance with the PCI Data Security Standard (PCI DSS) is vital for all merchants who accept credit cards, online or offline, because nothing is more important than keeping your customer’s payment card data secure. The size of your business will determine the specific compliance requirements that must be met. Note that enforcement of merchant compliance is managed by the individual payment brands and not by the Council – the same is true for non-compliance penalties.
For more information, go to this link.
A wireless connection utilizes a cellular network (GPRS or CDMA) and allows you to use the Internet almost anywhere, while a Wi-Fi connection requires a router.
Returns & Exchanges
DCCSupply offers a 30-day return and exchange window from the date your order is received.
Eligible items may be returned for:
- Refund to original payment method
- Exchange
- Store credit
Return Requirements
To qualify for a return:
- Items must be in original packaging
- Products must be undamaged and in resalable condition
- Terminals must be cleared, unlocked, and not downloaded
Returns that do not meet these conditions may be denied.
Non-Returnable Items
The following items are not eligible for return:
- B-stock items
- Products with broken warranty seals
- Items with visible damage
- Locked or programmed terminals
Shipping
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
- In approved cases, DCCSupply may provide a prepaid return label
- Shipping charges are non-refundable unless otherwise noted
After 30 Days
Returns are no longer accepted after 30 days.
However, eligible items may be serviced under the DCCSupply Warranty Program.
Additional Notes
- Unauthorized returns may be subject to a restocking fee
- Refunds are processed after inspection of returned items
Your order is very important to us and we appreciate your business. We guarantee that your order will be processed and shipped in a timely fashion. Typically, orders placed after 2:00 PM Central Standard Time will ship the next business day. In the event that there is a delay in the shipment of your order we will make every effort to contact you and let you know.
Terminals
Yes they do.
Yes. Please provide us with specific programming instructions. Additional fees apply.
DCCSupply will accept buybacks on a case by case basis. Please fill out this form, call or email sales@discountcreditcardsupply.com and include the make, model and condition of the equipment you wish to trade-in. We will call you to discuss the possibility of receiving a credit on your purchase or cutting a check.
All terminals come with one roll of paper. It is a good idea to purchase additional paper rolls so that you are stocked and ready for business. For your convenience, we sell paper rolls for all of the terminals we carry. You may purchase individual rolls, or cases of 50.
Wireless
Only GPRS terminals come equipped with SIM Cards.
GPRS and CDMA are different network platforms on which cell phone providers base their technology. In the “credit card terminal world”, typically there is only AT&T and Verizon. Verizon has based their cellular data networks on the CDMA platform, while AT&T uses GPRS. In order to get the most efficient connection on your equipment, it would be a good idea to find out which providers have the most communication towers in your area. We typically have more GPRS than CDMA in our stock.
Dual Terminal
It is a terminal used with an IP Internet or phone line.
PIN Pads
Not all terminals can be injected for PIN Pad. Please contact us to find out which models can be encrypted.
DCCSupply is a certified Key Injection Facility (KIF).
DCCS has a library of over 125x in-house keys representing the major processors, facilitating quick and easy deployments. DCCSupply also has direct
access to Remote Key Injections (RKI) and Application Loading for Verifone,
Ingenico, Dejavoo, Nexgo, and PAX devices.
It depends on your processor. Please check with your processor before purchasing PIN Pads.
PIN Pad cables and power supplies are included in orders where applicable.
Paper And Ink
Absolutely.
Set it and forget it!
Get yourself or your merchant loaded onto Automatic Paper Renewal and Save 5%.
Choose Your Paper Size and Subscription Frequency
Available for 50 Roll Cases with our most common paper roll types:
Choose Your Frequency: 1,2,3 and 6 Months
No need to prepay: it is Pay As You Go!
Please contact us at 847-266-1220 or sales@dccsupply.com to set it up!
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
