Case Study: Helping ABT Create a More Flexible Customer Experience

Customer: ABT Electronics
Location: Glenview, Illinois
Solution: VESA Mounts, Swivel Stands, Freestanding Swivel Stands

The Challenge

As one of the nation’s leading consumer electronics and appliance retailers, ABT Electronics is constantly looking for ways to improve both the customer experience and employee workflow throughout its showroom.

ABT needed a mounting solution that would allow payment devices to be positioned alongside monitors and workstations while giving sales associates the flexibility to engage customers from either side of the display.

The solution needed to work across multiple environments, including appliance displays, furniture galleries, coffee service areas, sales desks, and adjustable workstations.

The Solution

ABT selected a combination of DCCSupply VESA mounts, swivel stands, and freestanding swivel stands to create a consistent and flexible payment experience throughout the store.

The deployment included:

VESA-mounted payment device solutions with both left-side and right-side mounting options

Swivel stands for traditional and adjustable-height workstations

Freestanding swivel stands for locations requiring additional mobility

The mounts were installed across the showroom, including appliance departments, furniture galleries, sales workstations, and the in-store coffee counter.

By offering multiple mounting configurations, ABT was able to standardize its payment device presentation while allowing individual sales associates to choose the setup that best fit their workflow and customer interactions.

See below for photos of the stands in action!

The Result

The deployment created a cleaner, more professional appearance throughout the showroom while improving the way sales associates interact with customers during transactions.

The combination of swivel functionality, flexible mounting locations, and ergonomic positioning allowed ABT employees to adapt their workstations to different customer situations without sacrificing counter space or aesthetics.

Today, DCCSupply mounting solutions can be found throughout the ABT showroom, supporting both customer-facing and employee-facing workstations.

Customer Feedback

“We ordered the VESA mounts, swivel stands, and freestanding swivel stands and they’ve quickly become a part of our everyday workflow. I really appreciate the left and right mounting options on the VESA mounts—it gives our salespeople flexibility based on how they like to interact with customers. The swivel action is smooth and makes every transaction feel more engaging. The 7-inch stand pairs perfectly with our adjustable standing desks, and the freestanding stand gives us the mobility we need. Everything looks clean, professional and most importantly, our team really likes using them.”

— Jake, ABT Electronics

Why It Matters

Every retail environment is different. Some workstations require fixed mounting, while others benefit from mobility and adjustable positioning.

By offering multiple stand and mounting options, DCCSupply helped ABT create a more consistent, professional, and user-friendly payment experience throughout its showroom.

The project demonstrates how the right mounting solution can improve workflow, enhance customer interactions, and create a cleaner retail environment without requiring major changes to existing workstations.

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