Case Study: Scaling Merchant Deployment with PIG
Customer: Leading Retail Management Platform
Solution: PIG Deployment Services, Warehousing, Kitting, Encryption, Fulfillment
Customer Profile
A leading retail management platform serving wireless retailers and multi-location merchants nationwide needed a reliable partner to manage payment hardware, fulfillment, and deployment so their team could stay focused on software innovation and growth.
The Challenge
Merchant onboarding was being slowed by hardware delays, incomplete shipments, and internal teams spending too much time managing inventory and logistics.
The customer needed a scalable way to store, configure, kit, and ship payment hardware without adding warehouse costs, operational complexity, or additional headcount.
Key challenges included:
Merchant onboarding delays
Incomplete shipments creating friction for merchants and agents
Internal resources tied up managing inventory and logistics
A need for consistent, ready-to-use payment hardware kits
The Solution: DCCSupply PIG Deployment Services
DCCSupply implemented its Personal Inventory Group, or PIG, and deployment services to streamline operations and accelerate onboarding.
The program included:
Warehousing & Inventory Management
Secure storage with visibility into inventory and order status.
Custom Kitting
Ingenico Lane 3000 devices shipped with required accessories for immediate use.
Pre-Configured & Encrypted Devices
Devices prepared, encrypted, and shipped ready for deployment.
End-to-End Fulfillment Management
DCCSupply handled logistics so the customer could focus on platform growth.
The Results
Faster Merchant Onboarding
Ready-to-use kits reduced delays and failed installations.
Improved Merchant Experience
Complete, accurate shipments eliminated frustration.
Increased Revenue per Deployment
Bundled accessories helped drive higher attach rates.
Operational Efficiency
Internal teams shifted focus from logistics to growth initiatives.
Scalable Growth Without Added Overhead
Thousands of devices were deployed without increasing headcount or warehouse costs.
Customer Perspective
“DCCSupply’s PIG program allows us to focus on our platform while they handle fulfillment at scale. Our merchants receive complete, ready-to-use solutions faster than ever.”
Why It Matters
Deployment is where many providers lose time, money, and customer trust.
DCCSupply’s PIG program transforms fulfillment into a competitive advantage by delivering speed, accuracy, and scalability without operational strain.
For ISVs, payment providers, and multi-location merchants, the right deployment partner can make hardware fulfillment faster, cleaner, and easier to manage.
